Manchester United season ticket holders have branded the club’s new season ticket system a ‘joke’ with some fans left unable to forward and receive tickets just two days before their opening league match against Leeds United at Old Trafford.
The club have brought in a new online ticket system for this season. This meant the end of the traditional season ticket card, with the season ticket now being fully electronic as part of your mobile device’s ‘wallet’.
However, the new system has seen nothing but issues.
On Tuesday 3 August season ticket holders received a text stating: “We’re still working hard with our ticketing system provider to ensure this functionality is available prior to the Leeds game next week.”
Then on Monday 9 August an email came through confirming the online ticket forwarding function was now available to use. The email included pointers on how to forward tickets on to friends and family and an apology for the delay.
As of today, Thursday 12 August, many Man Utd fans are still having issues. The club ticket office are refusing all calls, not answering replies to a text-line or online social media enquiries.
Issues range from being unable to setup crucial ‘relationships’ to pass on and sell your ticket, meant recipients of the forwarded ticket never receiving their ticket and issues accessing the new online ticket portal.
Fans are now at risk of being unable to attend the first match of the season. Each ticket that is unable to be forwarded will also see ticket holders lose out on around £30-£55 per ticket.